Indadul Jewel Alam
About Indadul Jewel Alam
Indadul Jewel Alam is a Customer Service Supervisor at Coda Payments, where he leads a global customer service team. He has extensive experience in customer service roles across various companies and holds degrees in Organizational Leadership and Computer Systems Networking.
Current Role at Coda Payments
Indadul Jewel Alam serves as a Customer Service Supervisor at Coda Payments, a position he has held since 2020. In this role, he leads the global customer service team, providing support to major gaming publishers and streaming platforms. His leadership contributes to the company's reputation in the fintech industry, which has been recognized as the second-fastest-growing fintech company in the Asia-Pacific region.
Previous Experience in Customer Service
Prior to his current role, Indadul Jewel Alam worked at Sutherland in various capacities, including Senior Customer Service Executive and Customer Service Team Lead from 2015 to 2020. His experience at Sutherland involved managing customer service operations and leading teams to enhance service delivery. He also worked at Wipro Limited and Concentrix as a Customer Service Specialist, gaining foundational skills in customer support.
Educational Background
Indadul Jewel Alam has a diverse educational background. He studied Organizational Leadership at the University of Michigan, where he achieved a focus on Leading Teams. He earned a Bachelor of Computer Application from Punjab Technical University, studying Computer Systems Networking and Telecommunications from 2010 to 2013. Additionally, he completed a Postgraduate Degree in Network and System Administration at Jetking Noida Learning Center.
Industry Recognition and Achievements
At Coda Payments, Indadul Jewel Alam is part of a team that has been acknowledged by the World Economic Forum as a Technology Pioneer. This recognition highlights the innovative contributions of the company within the fintech sector, reflecting the team's commitment to advancing technology in customer service.
Experience in the Fintech Sector
Indadul Jewel Alam has significant experience in the fintech industry, particularly through his work at Coda Payments. His role involves overseeing customer service operations that cater to a rapidly growing sector. His involvement with a company recognized as a leading fintech entity in the Asia-Pacific region underscores his expertise in this field.