Jacqueline Lai
About Jacqueline Lai
Jacqueline Lai is a Program Manager in Product Operations at Coda Payments, where she advocates for business insights to enhance product improvements. With a diverse background in project management across various companies, she has developed strong skills in coordinating product launches and managing cross-departmental collaborations.
Current Role at Coda Payments
Jacqueline Lai serves as the Program Manager for Product Operations at Coda Payments, a position she has held since 2022. In this role, she advocates for key business insights to inform product improvements. She manages the Codashop product launch and operations, collaborating with various departments, including Business Development, Product, Marketing, and Design. Jacqueline leads her team's performance on publisher integration, promotions, and content management projects. She implements a structured approach to product launching and develops controls to monitor and track project progress. Additionally, she coordinates with game publishers on product launches, new SKUs, and promotion campaigns.
Previous Experience in Project Management
Prior to her current role, Jacqueline Lai accumulated extensive experience in project management across various organizations. She worked as a Digital Project Manager at Datawords Group for eight months in 2021 and as a Digital Project Manager at EQS Group for seven months in the same year. Her experience also includes a role as Project Manager at Klook from 2019 to 2020. These positions involved overseeing project execution and ensuring alignment with business objectives.
Educational Background
Jacqueline Lai holds a Master of Arts (MA) in Integrated Communication Management from Hong Kong Baptist University, which she completed from 2007 to 2008. She also earned a Bachelor of Arts (BA) in Media and Cultural Studies with Journalism and Communication Studies from Middlesex University, studying from 2005 to 2007. In addition to her degrees, she pursued UI/UX Design studies at Flowhack in 2020.
Career History in Media and Communications
Jacqueline has a diverse career history in media and communications. She worked as an Account Executive at SDI Media from 2008 to 2011, and later as an Assistant Programme Officer at Hong Kong Cable Television Limited from 2012 to 2014. She also held the position of Senior Programming Executive at FOX Networks Group Asia from 2014 to 2018. These roles contributed to her expertise in managing projects and client relationships within the media sector.