MD. Saidul Islam
About MD. Saidul Islam
MD. Saidul Islam is a Customer Support Specialist currently employed at Coda Payments in Dhaka, Bangladesh. He has a background in customer service, having held various roles at Genex Infosys Limited from 2018 to 2021, including Team Leader of Digital Care Operations.
Work at Coda Payments
MD. Saidul Islam has been employed at Coda Payments as a Customer Support Specialist since 2021. In this role, he is responsible for assisting customers with inquiries and providing solutions to their issues. His experience in customer support enables him to effectively address customer needs and enhance their experience with the company.
Previous Experience at Genex Infosys Limited
Prior to his current position, MD. Saidul Islam worked at Genex Infosys Limited in various roles. He served as Executive (Team Leader) of Digital Care Operations from 2019 to 2021, overseeing a team and managing digital customer care processes. He also held the position of Customer Service Trainer (Special Assignment) for one month in 2018, where he contributed to training initiatives. Additionally, he worked as a Digital Care Customer Service Representative from 2018 to 2019 and as an Inbound Customer Service Representative for seven months in 2018.
Career Progression
MD. Saidul Islam's career in customer support began at Genex Infosys Limited, where he progressively took on more responsibilities. Starting as a Digital Care Customer Service Representative, he developed his skills in customer interaction and service delivery. His advancement to a team leader role reflects his capability in managing operations and leading teams effectively.
Education and Training
While specific educational details are not provided, MD. Saidul Islam's roles, particularly as a Customer Service Trainer, suggest a background in training and development within customer service. His experience in various customer service roles indicates a strong understanding of customer support principles and practices.