Ramesh Mohan
About Ramesh Mohan
Ramesh Mohan serves as the Account Management Lead at Coda Payments, where he has worked since 2021. He has a background in client services and customer success, having held various roles in companies such as PropertyGuru Malaysia and Arkadin.
Work at Coda Payments
Ramesh Mohan currently serves as the Account Management Lead at Coda Payments, a position he has held since 2021. In this role, he leads the development and implementation of operational policies and procedures aimed at enhancing account management efficiency. He plays a crucial role in providing strategic direction to the account management team, focusing on partner retention and growth. Ramesh also supports account managers in creating strategic account plans that align with merchant growth objectives and company goals.
Previous Experience at PropertyGuru Malaysia
Before joining Coda Payments, Ramesh worked at PropertyGuru Malaysia as a Client Service Manager from 2019 to 2020. His tenure lasted for eight months in Kuala Lumpur, where he was responsible for managing client relationships and ensuring customer satisfaction. This role contributed to his expertise in account management and customer service.
Background in Customer Success Management
Ramesh has a solid background in customer success management, having worked as a Customer Success Manager at Arkadin from 2017 to 2019. During his two years at Arkadin, he focused on enhancing customer experiences and ensuring that client needs were met effectively. His previous role as a Key Account Manager at Coda Payments from 2020 to 2021 further solidified his skills in managing key client accounts.
Education and Expertise
Ramesh studied at KBU International College, where he focused on Tourism, Management, and Hospitality from 2009 to 2011. This educational background provided him with foundational knowledge in management principles, which he has applied throughout his career in account management and customer service.
Career Development and Skills
Throughout his career, Ramesh has developed and maintained scalable methodologies to help the account management team deliver results effectively. He collaborates closely with the product team to relay customer feedback and pain points, aiming to improve overall customer satisfaction. His focus on identifying issues within account management processes and developing mitigation plans demonstrates his commitment to operational excellence.