Shan Sebastian
About Shan Sebastian
Shan Sebastian is a Process Improvement Manager at Coda Payments, where he has worked since 2021. He holds a Bachelor's degree in Business Administration from Universitas Sahid and has extensive experience in customer support and process improvement.
Current Role at Coda Payments
Shan Sebastian currently serves as the Process Improvement Manager at Coda Payments, a position held since 2021. In this role, Shan focuses on enhancing operational efficiency and streamlining processes within the organization. His responsibilities include analyzing current workflows and implementing improvements to optimize performance. Shan's expertise in process management contributes to the overall effectiveness of Coda Payments' operations.
Previous Positions at Coda Payments
Shan Sebastian has held multiple roles at Coda Payments, starting as a Customer Support Team member from 2017 to 2019. He then advanced to the position of Support Team Supervisor from 2019 to 2020, where he managed support operations. Following this, he served as the Process Improvement Lead from 2020 to 2021, focusing on enhancing processes within the support team. His experience at Coda Payments spans several years and various responsibilities.
Education and Expertise
Shan Sebastian studied at Harvard Business School Online, where he completed a Certificate in Management Essentials in 2020. He also holds a Bachelor's degree in Business Administration and Management from Universitas Sahid, with studies spanning from 2019 to 2024. Additionally, Shan has a strong foundation in customer relations tools, including Zendesk and Frontapp, which he utilizes to improve customer support processes.
Early Education
Shan Sebastian's early education includes attending Sekolah Kristen Kanaan from 1999 to 2011, where he completed 12 years of schooling. He also attended Tk Baptis from 1997 to 1999 for 2 years. This foundational education has contributed to his professional development and skills in management and communication.
Experience at ASUS and Freelance Work
Before joining Coda Payments, Shan Sebastian worked briefly at ASUS as a Staff member in 2012 for 2 months. He also gained experience as a Freelance photographer at Hope Photography from 2014 to 2015 for 1 year. These roles provided him with diverse skills and insights into different work environments.