Joana Martins Madaleno
About Joana Martins Madaleno
Joana Martins Madaleno is a Customer Success Manager currently employed at Codacy since 2024. She has a diverse background in customer success and operations, with previous roles at Offcoustic, Landing.Jobs, and Deloitte.
Current Role at Codacy
Joana Martins Madaleno serves as a Customer Success Manager at Codacy, a position she has held since 2024. In this role, she focuses on enhancing customer satisfaction and ensuring that clients derive maximum value from the company's services. Her responsibilities include managing client relationships, addressing customer inquiries, and implementing strategies to improve user experience.
Previous Experience at Offcoustic
Before joining Codacy, Joana worked as a Customer Success Manager at Offcoustic from 2023 to 2024. During her tenure, she was responsible for managing customer accounts and ensuring successful product adoption. Her role involved collaborating with clients to understand their needs and providing tailored solutions to enhance their experience.
Professional Background in Customer Success
Joana has extensive experience in customer success roles, having worked at Landing.Jobs in various capacities. She served as Customer Success Lead in 2022 and held positions as Operations Lead and Key Account Manager from 2021 to 2022. Her work involved developing strategies to improve customer engagement and retention, demonstrating her expertise in managing client relationships.
Education and Expertise
Joana holds a Bachelor's degree in Management and a Master's degree in Operations Management, both from Nova School of Business and Economics. She completed her Bachelor's degree from 2012 to 2016 and her Master's degree from 2016 to 2018. Her educational background provides her with a solid foundation in business principles and operational strategies.
Early Career Experience
Joana's early career includes a variety of roles that contributed to her professional development. She worked as an Audit & Assurance Analyst at Deloitte in 2018, an Operations Management Intern at Chic by Choice in 2017, and completed a planning and control management internship at Hospital Espírito Santo de Évora in 2015. These experiences helped her build a diverse skill set in management and operations.