Mariana Pacheco
About Mariana Pacheco
Mariana Pacheco is a Customer Success Manager at Codacy in Lisboa, Portugal, with a strong background in customer management and business development. She oversees over 40 accounts and manages a portfolio with an annual recurring revenue exceeding 1 million.
Work at Codacy
Mariana Pacheco has been serving as a Customer Success Manager at Codacy since 2022. In this role, she manages over 40 accounts, which include both Cloud SaaS and On-Prem solutions. Her responsibilities involve handling a portfolio that exceeds 1 million in annual recurring revenue. She actively conveys customer feedback to the product team, contributing to product improvements. Additionally, she acts as a point of escalation for critical customer issues, ensuring that they are resolved swiftly.
Education and Expertise
Mariana Pacheco holds a Licenciatura in Relações Públicas e Comunicação Empresarial from Escola Superior de Comunicação Social, where she studied from 2014 to 2017. She furthered her education at ISCTE Business School, obtaining a Mestrado in Business Administration from 2017 to 2019. In 2018, she participated in an 11-month exchange program focused on Marketing at EAE Business School. This diverse educational background equips her with a strong foundation in communication, business administration, and marketing.
Background
Before joining Codacy, Mariana Pacheco worked at VORTAL Connecting Business as a Customer Success Manager and in Business Development from 2020 to 2022. Her experience in customer success management has been instrumental in developing her skills in account management and customer relations. Her career trajectory reflects a commitment to enhancing customer satisfaction and driving business growth.
Tools and Technologies Utilized
In her role as Customer Success Manager, Mariana Pacheco utilizes various tools to enhance her efficiency and effectiveness. These tools include Hubspot, Intercom, Zendesk, Tableau, and JIRA. Each tool plays a crucial role in managing customer interactions, tracking issues, and analyzing data to improve customer experiences.