Jeni Questa
About Jeni Questa
Jeni Questa serves as the Director of Customer Support at Code Climate, a position she has held since 2022. With over 17 years of experience in Technical Customer Support Management, she is recognized for her strong technology skills and ability to motivate her team creatively.
Work at Code Climate
Jeni Questa has been serving as the Director of Customer Support at Code Climate since 2022. In this role, she leverages her extensive experience in technical customer support management to enhance customer satisfaction and support operations. Her tenure at Code Climate marks a significant step in her career, where she combines her technology skills with leadership capabilities to motivate her team effectively.
Previous Experience at Perforce Software
Before joining Code Climate, Jeni Questa worked at Perforce Software for six years, from 2016 to 2022. She held the position of Manager of ALM Customer Support, where she oversaw customer support operations. Additionally, she served as Senior Technical Support Manager for ALM, Hansoft, Gliffy, and JRebel from 2018 to 2022. Her roles at Perforce Software contributed to her development as a leader in the technical support field.
Background in Customer Support Management
Jeni Questa has over 17 years of experience in Technical Customer Support Management. Her career includes significant roles at Seapine Software, where she was the Manager of Customer Support from 2005 to 2022. This extensive background has equipped her with the skills necessary to manage customer support teams effectively and address complex technical issues.
Education and Expertise
Jeni Questa studied at Cincinnati State Technical and Community College, where she earned an Associate's degree in IT - Network Administration. She also completed her secondary education at Mayville High School. Her educational background provides a solid foundation for her technical skills and customer support expertise.
Professional Reputation
Jeni Questa is recognized by her co-workers and managers for her strong work ethic. Her commitment to her role and ability to motivate her team are noted as key attributes that contribute to her effectiveness as a leader in customer support.