Kelly Benton
About Kelly Benton
Kelly Benton is a Senior Service Designer at Code for America, where she focuses on designing inclusive and equitable government services. She has a background in service design and community engagement, having previously held roles at organizations such as Philips, Johnson & Johnson, and the Service Design Network.
Current Role at Code for America
Kelly Benton serves as a Senior Service Designer at Code for America, a position she has held since 2021. In this role, she focuses on designing inclusive and equitable government services. Benton employs a human-centered design approach to enhance service delivery and community engagement. Her work aims to improve access to services for underserved populations.
Previous Experience in Service Design
Before joining Code for America, Benton worked at Philips as a Service Designer from 2018 to 2021. She also held a position as a Freelance Head Service/Experience Designer at Memorial Health for one month in 2017. Additionally, she contributed to service design projects at BMW of North America and Philips Foundation, gaining diverse experience in the field.
Leadership in Service Design Network
Benton was the President of the Savannah Student Chapter of the Service Design Network from 2017 to 2018. In this leadership role, she promoted service design practices and fostered community engagement in Savannah, Georgia. Her involvement helped raise awareness of service design methodologies among students and professionals in the area.
Educational Background in Service Design
Benton earned her Bachelor of Fine Arts in Service Design from the Savannah College of Art and Design, where she studied from 2014 to 2018. Her education included coursework in design research, design strategy, business development, and UX design. This academic foundation supports her current work in service design and community initiatives.
Community Engagement and Advocacy
Benton advocates for equitable services through her role at Code for America and is actively involved with the NAACP as a community member. She engages in fieldwork to build empathy and support community initiatives, emphasizing the importance of inclusivity in service design.