Nicole Rappin
About Nicole Rappin
Nicole Rappin is a Qualitative Research Manager with extensive experience in qualitative research and operations management. She has worked with various organizations, including Code for America and D-Rev, and holds a Bachelor's degree in Anthropology and Music History from Carnegie Mellon University and an MBA in Development Economics from the Monterey Institute of International Studies.
Current Role at Code for America
Nicole Rappin serves as the Qualitative Research Manager at Code for America, a position she has held since 2019. In this role, she manages a team of qualitative researchers and collaborates with research managers to establish and uphold research standards across the organization. Her work focuses on enhancing the understanding of user experiences and improving service delivery for government programs.
Previous Experience at Code for America
Prior to her current role, Nicole Rappin worked as a Senior Qualitative Researcher at Code for America from 2018 to 2019. During this time, she led usability testing for the launch of GetCTC, collaborating with the US Department of the Treasury and the White House. She also conducted discovery research for new programs aimed at increasing access to tax benefits for eligible individuals.
Educational Background
Nicole Rappin earned her Bachelor's degree in Anthropology and Music History from Carnegie Mellon University, where she studied from 2007 to 2011. She furthered her education by obtaining an MBA in Development Economics and International Development from the Monterey Institute of International Studies, completing her studies from 2011 to 2012.
Work History and Roles
Nicole Rappin has held various positions in research and operations across multiple organizations. She worked as Operations Manager at D-Rev from 2012 to 2013 and served as Impact Assessment Lead for the ReMotion Knee project from 2013 to 2016. Her experience also includes roles at Medic Mobile, Girl Effect, and Beyond, where she focused on research and strategy, operations, and design.
Internships and Early Career
Nicole Rappin began her career with internships at the International Fund for Agricultural Development and InterAction in 2010. These roles provided her with foundational experience in public policy and agricultural development, contributing to her expertise in qualitative research and strategy.