Alysha Mae Lancaster
About Alysha Mae Lancaster
Alysha Mae Lancaster is an Enterprise Technical Support Engineer at Code42, where she has worked since 2016. She has a background in technical support and training, with previous roles at Exact, Michigan Technological University, and Universal Hospital Services.
Work at Code42
Alysha Mae Lancaster has served as an Enterprise Technical Support Engineer at Code42 since 2016. In this role, she manages live calls and written tickets, ensuring comprehensive support for clients. She also schedules callbacks with administrators to address their concerns effectively. Her responsibilities include processing data into informative datasets, which assist administrators in making informed deployment decisions. Additionally, she provides training to administrators, enhancing their understanding of product functionalities and enabling them to resolve on-site issues independently.
Previous Experience
Before joining Code42, Alysha Lancaster held several positions that contributed to her technical expertise. She worked as a Jobboss Software Support Specialist and Software Trainer at Exact from 2015 to 2016 in the Netherlands. Prior to that, she was an Epic Cadence Super User and Software Trainer at Henry Ford Health System for one month in 2013. She also served as an Incare Software Support Specialist at Universal Hospital Services from 2013 to 2015 in Minneapolis. Earlier in her career, she worked as a Receptionist at Michigan Technological University from 2008 to 2009 and as an Office Clerk at Capital Business Systems Limited in New Delhi from 2004 to 2006.
Education and Expertise
Alysha Mae Lancaster earned a Bachelor of Science degree in Computer Science and Social Sciences from Michigan Technological University, where she studied from 2006 to 2011. Her academic background laid the foundation for her technical skills, which include troubleshooting complex third-party systems such as VMware, SSL Certificates, Excel Formulas, Linux, and LDAP/AD. This expertise enables her to effectively support clients and collaborate with development teams to address reported bugs.
Background
Alysha Lancaster completed her high school education at Alpena High School from 2002 to 2006. Following high school, she pursued higher education at Michigan Technological University, where she developed her technical knowledge and skills. Her diverse work experience spans various roles in technical support and training, allowing her to build a comprehensive understanding of software and systems in different environments.
Collaboration and Reporting
In her current role at Code42, Alysha Lancaster collaborates with co-workers to validate and test reported bugs. She is responsible for writing detailed reports for development teams, ensuring that issues are documented clearly for further action. This collaborative approach enhances the overall efficiency of the support process and contributes to product improvement.