Courtney Ault
About Courtney Ault
Courtney Ault is a Senior Technical Product Trainer at Code42, where she has worked since 2022. She holds a Bachelor of Arts in Psychology from Winona State University and has extensive experience in technical training and support roles.
Work at Code42
Courtney Ault has been employed at Code42 since 2016, progressing through various roles. Currently, she serves as a Senior Technical Product Trainer, a position she has held since 2022. Prior to this role, she worked as an Instructional Designer and Trainer from 2021 to 2022, and as a Technical Instructor from 2020 to 2021. Ault also gained experience as a Senior Technical Support Agent from 2018 to 2020 and as a Tier 1 Technical Support Agent from 2016 to 2018. Her tenure at Code42 reflects a strong focus on technical training and support.
Education and Expertise
Courtney Ault earned a Bachelor of Arts (B.A.) in Psychology from Winona State University, where she studied from 2004 to 2008. This educational background provides her with insights into user behavior and learning processes, which are valuable in her role as a Senior Technical Product Trainer. Ault's expertise encompasses instructional design, technical training, and customer support, developed through her various positions at Code42 and previous roles.
Background
Before joining Code42, Courtney Ault worked at Infinite Campus as a Support Advisor from 2014 to 2016. This role involved providing assistance and support to users, which laid the foundation for her subsequent positions in technical support and training. Ault's career has been characterized by a focus on enhancing user experience and delivering effective training solutions.
Career Progression
Courtney Ault's career has shown a clear trajectory in the field of technical support and training. Starting as a Tier 1 Technical Support Agent at Code42 in 2016, she advanced to Senior Technical Support Agent by 2018. Ault then transitioned to a Technical Instructor role in 2020, followed by her position as Instructional Designer and Trainer in 2021. Her current role as Senior Technical Product Trainer reflects her accumulated experience and expertise in the industry.