Erin Felton
About Erin Felton
Erin Felton is a Senior Customer Success Manager at Code42, where she has worked since 2020 in Los Angeles, California. She has a background in strategic communications and international marketing, with previous roles at SPS Commerce and Code42.
Work at Code42
Erin Felton has been employed at Code42 since 2020, currently holding the position of Senior Customer Success Manager. In this role, she is responsible for managing customer relationships and ensuring client satisfaction. Prior to her current position, she served as a Customer Success Manager for the Enterprise Midwest and SoCal regions from 2018 to 2019. Her experience at Code42 spans four years, during which she has contributed to enhancing customer engagement and retention strategies.
Education and Expertise
Erin Felton earned a Bachelor of Arts in Strategic Communications from the University of Minnesota-Twin Cities, where she studied from 2011 to 2015. Additionally, she participated in an International Marketing program through CAPA International Education, which provided her with a global perspective on marketing strategies. This educational background supports her expertise in customer success and relationship management.
Background
Before joining Code42, Erin Felton worked at SPS Commerce in various roles. She began as a Sales Development Representative Intern in 2015, progressing to a Sales Development Representative from 2015 to 2016, and then to an Account Executive from 2016 to 2017. In 2017, she transitioned to the role of Retail Partner Manager-Analytics, where she worked until 2018. Her diverse experience at SPS Commerce laid a strong foundation for her career in customer success.
Professional Experience
Erin Felton's professional journey includes significant roles at SPS Commerce, where she accumulated experience in sales and analytics. Her tenure at SPS Commerce included positions that focused on account management and partner relationships, which contributed to her skill set in customer success. This experience has been instrumental in her current role at Code42, where she applies her knowledge to enhance customer satisfaction.