Jordan Marshall
About Jordan Marshall
Jordan Marshall is a Technical Support Engineer with over seven years of experience in customer service and technical support. He has worked for various companies, including Zumiez, Code42, and Abbott, and is recognized for his positive attitude and customer-first mentality.
Current Role at Code42
Jordan Marshall currently serves as a Technical Support Engineer at Code42, a position he has held since 2020. In this role, he applies his extensive experience in customer service and technical support to assist clients with their needs. His responsibilities include troubleshooting technical issues, providing solutions, and ensuring high levels of customer satisfaction.
Previous Experience at Code42
Before becoming a Technical Support Engineer, Jordan worked at Code42 as a Technical Support Agent from 2019 to 2020. During this year, he developed skills in technical troubleshooting and customer interaction, which laid the groundwork for his current role.
Career Background in Retail Management
Jordan has significant experience in retail management, having worked at Zumiez in various roles, including Store Manager from 2015 to 2017 and First Assistant Manager from 2013 to 2015. His tenure at Zumiez allowed him to develop strong leadership skills and a customer-first mentality, contributing to high customer satisfaction ratings.
Education and Expertise
Jordan studied at the Institute of Production and Recording, where he earned an Associate of Arts and Sciences (A.A.S.) degree in Music & Entertainment Business from 2009 to 2011. This educational background complements his technical support expertise, enhancing his ability to communicate effectively with clients.
Experience in Technical Support and IT
Jordan has over seven years of experience in customer service and technical support roles. He worked at Abbott as a Service Desk Analyst from 2017 to 2019 and as a Senior IT Support Analyst for five months in 2019. His diverse experience in technical roles has equipped him with a strong ability to learn quickly and improve issue resolution rates.