Katie Walker
About Katie Walker
Katie Walker is a Senior IT Specialist at Code42, where she has worked since 2021. She has a diverse background in technology support, having previously held positions at Apple and Nortek Control, and advocates for accessible technology education.
Work at Code42
Katie Walker has been employed at Code42 as a Senior IT Specialist since 2021. In this role, she is responsible for managing IT systems and providing technical support. Her experience in various IT environments contributes to her effectiveness in this position.
Previous Experience at Apple
Katie Walker worked at Apple in multiple roles from 2010 to 2018. She began as a Specialist in Roseville, Minnesota, from 2010 to 2013, and later transitioned to a Genius Admin in San Diego, California, from 2013 to 2017. She also served as a Genius for a brief period in 2017 to 2018. Her time at Apple provided her with extensive experience in customer service and technical support.
Background in Theatre and Technology
Before her career in IT, Katie Walker worked as a Box Office Associate at Hennepin Theatre Trust from 2010 to 2012 in the Greater Minneapolis-St. Paul Area. This role allowed her to develop skills in customer interaction and ticketing systems, which complement her technical expertise.
Education and Expertise
Katie Walker earned a Bachelor of Science degree in Graphic Communication with a focus on Digital Design from Minnesota State University Moorhead, studying from 2003 to 2008. She has developed expertise in managing and troubleshooting both Mac and Windows environments, along with proficiency in Azure, Active Directory, Webex, and JAMF.
Advocacy for Technology Education
Katie Walker advocates for technology education, emphasizing the importance of making the learning process enjoyable and accessible. Her commitment to education reflects her belief in empowering individuals through technology.