Lee Reiners
About Lee Reiners
Lee Reiners is a Technical Support Engineer at Code42, where he has worked since 2016. He has a background in computer networking and has held various roles in technical support and customer service across multiple companies.
Work at Code42
Lee Reiners has been employed at Code42 as a Technical Support Engineer since 2016. In this role, he provides remote support to customers through various channels, including Live Chat, Phone, and Email. His responsibilities include resolving software issues across multiple operating systems, such as Windows, Linux, and OS X. Reiners has accumulated over eight years of experience in this position, contributing to the company's customer service and technical support efforts.
Previous Experience in Technical Support
Prior to his current role at Code42, Lee Reiners worked at Open Systems International as an Engineering Technician from 2014 to 2016. In this position, he gained experience in technical support and engineering processes. Additionally, he served as a Computer Networking Tutor at Dunwoody College of Technology from 2013 to 2014, where he assisted students in understanding computer networking concepts.
Education and Expertise
Lee Reiners studied at Dunwoody College of Technology, where he earned an Associate's degree in Computer Networking and Technology Systems from 2012 to 2014. This educational background provided him with foundational knowledge in computer networking, which he has applied throughout his career in technical support and engineering roles.
Speaking Engagements
Lee Reiners was a featured speaker at the Evolution 2017 conference, where he delivered a presentation focused on tips and tricks for maintaining a healthy network environment. This engagement highlights his expertise in networking and his ability to share knowledge with others in the field.
Diverse Work History
Lee Reiners has a diverse work history that includes various roles in customer service and technical support. He worked at Famous Dave's as a Server for seven months in 2012, and held positions at Best Buy, including Operations Senior from 2003 to 2011 and Geeksquad Consultation Agent from 2012 to 2013. Additionally, he served as a Sleep Specialist at Sleep Number by Select Comfort for one year from 2011 to 2012.