Luan Nguyen
About Luan Nguyen
Luan Nguyen is a Technical Account Manager at Code42, where he has worked since 2021. He has extensive experience in technical support roles, having held various positions at Code42 since 2015, and holds an Associate of Arts and Sciences degree in Computer Networking Technology Systems from Dunwoody College of Technology.
Work at Code42
Luan Nguyen has held multiple positions at Code42, demonstrating a progressive career in technical support and account management. He started as a Tier 1 Tech Support Agent from 2015 to 2018, where he developed foundational skills in customer support. He then advanced to the role of Associate Technical Support Engineer from 2018 to 2020, followed by a position as Technical Support Engineer from 2020 to 2021. In 2021, he transitioned to Senior Technical Support Engineer for a brief period of 8 months. Currently, he serves as a Technical Account Manager, a role he has held since 2021.
Education and Expertise
Luan Nguyen studied at Dunwoody College of Technology, where he focused on Computer Networking Technology Systems. He earned an Associate of Arts and Sciences (A.A.S.) degree from 2012 to 2014. This educational background has equipped him with the technical knowledge necessary for his roles in technical support and account management.
Background
Before his tenure at Code42, Luan Nguyen worked at WendPartners Franchise Group as an Assistant Manager from 2002 to 2007. This experience contributed to his skills in management and customer service, which he later applied in his technical support roles.
Career Progression
Luan Nguyen's career reflects a steady progression in the field of technical support and account management. Starting as a Tier 1 Tech Support Agent, he gained experience over three years before moving into more advanced technical roles at Code42. His transition to Technical Account Manager in 2021 marks a significant step in his career, indicating a shift towards a more strategic role in client relations.