Matt Bentley
About Matt Bentley
Matt Bentley is a Technical Support Agent at Code42, with a background in customer service and technical support roles at Apple and Best Buy. He holds certifications in mobile device troubleshooting and has a strong ability to learn new skills quickly.
Work at Code42
Matt Bentley has been employed at Code42 as a Technical Support Agent since 2022. In this role, he provides technical assistance and support to clients, utilizing his extensive background in customer service and technical troubleshooting. His experience in the tech industry equips him with the skills necessary to address complex technical issues effectively.
Previous Experience at Apple
Before joining Code42, Matt Bentley held multiple positions at Apple from 2013 to 2022. He served as a Technical Expert for six years, followed by a three-year tenure as a Genius. Additionally, he worked as an Applecare Advisor for ten months. These roles involved direct customer interaction, technical support, and problem-solving, contributing to his expertise in mobile device troubleshooting and repairs.
Experience at Best Buy
Matt Bentley worked at Best Buy as a Sales Lead from 2010 to 2013 in the Greater Minneapolis-St. Paul Area. During his three years there, he developed skills in sales and customer service, which laid the foundation for his later roles in technical support. His experience at Best Buy enhanced his ability to understand customer needs and deliver effective solutions.
Education and Training
Matt Bentley studied at Twin Cities Academy from 2005 to 2009. His education provided him with a strong foundation for his career in technology and customer service. In addition to his formal education, he is certified by Apple in Mobile Device Troubleshooting, iPhone repairs, and Mac repairs, further enhancing his technical capabilities.
Skills and Recognition
Matt Bentley is recognized for his proficiency in learning new skills quickly and dealing with ambiguity. He has frequently been acknowledged for his flexibility and action-oriented approach in his roles. These skills contribute to his effectiveness in technical support and customer service environments.