Allan Hendriks
About Allan Hendriks
Allan Hendriks is a Customer & Expert Success Agent at Codeable, where he enhances user experience for a global clientele. He has extensive experience in customer support and WordPress development, and he also engages in DJ-ing and outdoor activities.
Work at Codeable
Allan Hendriks has been a part of Codeable since 2015, initially starting as a customer success team representative. He quickly advanced to the role of Customer & Expert Success Agent, where he provides support to both customers and experts. His contributions have significantly enhanced the user experience for a global clientele. Allan also works as a WordPress Developer, leveraging his technical skills to assist clients effectively. He has played a pivotal role in reducing refund and dispute rates, demonstrating his commitment to customer satisfaction.
Education and Expertise
Allan studied at Humber College, where he achieved a qualification in Web Design Development & Maintenance in 2010. His education laid the foundation for his extensive experience in customer support and WordPress development. Allan combines his technical knowledge with strong client interaction skills, making him adept at addressing various inquiries and challenges faced by users.
Background
Before joining Codeable, Allan worked at ON Web Solutions as a Lead Developer from 2012 to 2014. His role involved overseeing development projects and enhancing web solutions for clients. This experience contributed to his technical expertise and understanding of customer needs. Allan has also pursued interests outside of work, including DJ-ing and exploring new technologies for musicians.
Achievements
Allan is recognized for his impact on Codeable's customer support department, where he became a driving force in handling client and expert inquiries. He is most proud of his efforts in reducing refund and dispute rates, which reflects his dedication to improving customer satisfaction. His ability to engage with diverse audiences as a DJ further showcases his communication skills and adaptability.
Personal Interests
Allan enjoys outdoor activities, including backcountry camping and extended solo kayaking and boating adventures. These interests reflect his enthusiasm for nature and exploration. Additionally, he engages in DJ-ing and remixing, indicating a passion for music and technology. His backup career choice as a DJ highlights his creative pursuits outside of his professional work.