Eugenia Pavlovskaya
About Eugenia Pavlovskaya
Eugenia Pavlovskaya serves as the Director of Global Tech and Product Support at Codility, where she has held various roles since 2017. She has a background in linguistics and management, with experience in customer support and technical services across multiple organizations.
Current Role at Codility
Eugenia Pavlovskaya currently holds the position of Director, Global Tech and Product Support at Codility, a role she has occupied since 2022. In this capacity, she oversees the global support operations, ensuring effective technical assistance and product support for customers. Her leadership involves fostering collaboration between the Support Team and other departments, particularly Product and Engineering, to enhance service delivery and customer satisfaction.
Previous Experience at Codility
Eugenia Pavlovskaya has an extensive history with Codility, having worked in various roles from 2017 to 2022. She served as a Senior Manager for Support and Professional Services, a position she held for one year. Prior to that, she was a Manager of Support and Professional Services and a Technical Support Team Lead. Her experience includes acting as a lead spokesperson for customer experience, where she represented Codility to prospective partners and customers.
Educational Background
Eugenia Pavlovskaya earned a Bachelor's degree in Linguistic Support in Intercultural Communication from Minsk State Linguistic University, studying from 2012 to 2015. She also completed her Master's degree in Strategy & Innovation Management at Kozminski University from 2021 to 2023. Additionally, she studied Linguistic Support of Socio-Cultural Activities at MSLU College for Linguistics and Humanities from 2008 to 2012.
Professional Experience Prior to Codility
Before joining Codility, Eugenia Pavlovskaya worked at BP as a Customer Service Advisor for eight months in 2017. She also held a position as a Technical Writer at Itransition Group in 2014 for two months. Her early career experiences contributed to her skills in customer service and technical communication.
Key Contributions at Codility
During her tenure at Codility, Eugenia Pavlovskaya implemented significant processes to enhance operational efficiency. She oversaw the execution of the Business Contingency Plan for Customer Support and developed onboarding processes for new team members in the global Support organization. Her participation in new product development involved providing insights into customer experiences, ensuring that the Support Team's perspective was integrated into product strategies.