Javed Akhtar
About Javed Akhtar
Javed Akhtar is the Director of Customer Service at Codingal, where he has worked since 2023. He has extensive experience in customer experience management, having held positions at various companies including Bicycle AI, Furlenco, and CasaOne.
Current Role at Codingal
Javed Akhtar serves as the Director of Customer Service at Codingal since 2023. In this role, he is responsible for overseeing customer service operations and ensuring a high level of customer satisfaction. His leadership focuses on developing strategies that enhance the customer experience and streamline service processes.
Previous Experience in Customer Service
Prior to his current position, Javed Akhtar held several roles in customer service management. He worked at CasaOne as a Customer Success Manager from 2018 to 2023, where he contributed to improving customer engagement and satisfaction. Before that, he was a Customer Experience Manager at Furlenco from 2016 to 2018 and at Bicycle AI for a brief period in 2018. His experience spans various industries, emphasizing his adaptability and expertise in customer relations.
Career Background in Financial Consulting
Javed Akhtar began his career as a Financial Consultant at ICICI Prudential Life Insurance Company Limited from 2006 to 2008. This role provided him with foundational skills in client management and financial services, which he later applied in his customer service roles. His experience in financial consulting has contributed to his understanding of customer needs and expectations.
Educational Qualifications
Javed Akhtar completed his matriculation at D.A.V Public School from 1995 to 2005. He later pursued a Bachelor of Technology (B.Tech.) in Information Technology at Gandhi Engineering College from 2008 to 2012. His educational background has equipped him with technical knowledge that supports his roles in customer service and management.
Philosophy and Approach to Customer Service
Throughout his career, Javed Akhtar has developed a philosophy centered on fostering self-reliance among customers. He focuses on equipping customers with the tools necessary to resolve their issues independently. Additionally, he excels in identifying pain points in business processes and leveraging opportunities to provide optimal solutions, which enhances overall customer satisfaction.