Preyashu Halder
About Preyashu Halder
Preyashu Halder is a Customer Success Associate at Codingal, where he focuses on customer retention and satisfaction. He holds a Master of Technology in Power Electronics and Drives from SRM University and a Bachelor of Technology in Electrical Engineering from Calcutta Institute of Engineering and Management.
Work at Codingal
Preyashu Halder serves as a Customer Success Associate at Codingal, where he has been employed since 2023. In this role, he is responsible for managing relationships with students, focusing on customer retention and satisfaction. He utilizes tools such as Django, Jira, and BlackOps for backend management and technical support. Additionally, he has contributed to process optimization by participating in the development and implementation of improved operational processes. His work is based in Bengaluru, Karnataka, India.
Education and Expertise
Preyashu Halder holds a Master of Technology (MTech) in Power Electronics and Drives from SRM University, where he studied from 2021 to 2023. Prior to this, he earned a Bachelor of Technology (BTech) in Electrical Engineering from Calcutta Institute of Engineering and Management, completing his degree from 2014 to 2018. His educational background provides him with a solid foundation in technical subjects relevant to his current role in customer success.
Previous Work Experience
Before joining Codingal, Preyashu Halder worked at Amazon as a Shipping and Delivery Support (SDS) associate for three months in 2020. This experience contributed to his understanding of customer service and operational processes, which he applies in his current position. His previous role involved direct interaction with customers, enhancing his skills in managing customer expectations and support.
Technical Skills
Preyashu Halder employs various technical tools in his role at Codingal. He utilizes Django for backend management, Jira for project tracking, and BlackOps for technical support. Additionally, he uses Airtable CRM to manage customer relationships effectively in the educational technology sector. His technical skills support his efforts in optimizing processes and enhancing customer satisfaction.
Educational Background
Preyashu Halder completed his secondary education at A. K. Ghosh Memorial School in India, where he focused on science from 2013 to 2014. This foundational education set the stage for his later studies in engineering and technology, leading to his degrees in Electrical Engineering and Power Electronics.