Guy Lavoie
About Guy Lavoie
Guy Lavoie serves as the Directeur de Livraison at Cofomo in Montréal, Québec, where he has worked since 2021. He has extensive experience in customer support and project management, having held various roles at companies such as mdf commerce and IBM Global Services.
Work at Cofomo
Currently, Guy Lavoie serves as Directeur de livraison at Cofomo, a position he has held since 2021. His role focuses on overseeing delivery processes and ensuring customer satisfaction within the organization. Located in Montréal, Québec, Canada, he has contributed to the company's operations for three years.
Previous Experience in Delivery Management
Before joining Cofomo, Guy Lavoie worked at mdf commerce as Directeur de livraison de service from 2020 to 2021. His experience in this role lasted for seven months and involved managing service delivery operations in Quebec, Canada. He has also held various positions at IBM Global Services, including Responsable de comptes clients and Directeur de projet adjoint, contributing to his extensive background in delivery management.
Technical Support and Operations Management
Guy Lavoie has significant experience in technical support and operations management. He worked at ACCEO Solutions as Directeur, Support à la clientèle et opérations from 2013 to 2017, where he focused on customer support and operational efficiency. Additionally, he served as Directeur, équipe support et évolution at the same company from 2008 to 2014, managing support teams and ensuring the evolution of services.
Education and Expertise
Guy Lavoie studied at École Polytechnique de Montréal, where he achieved a degree in Ingénierie. He also attended CECEP du Vieux-Montréal, studying Électronique et Télécommunications, and earned a DEC. His educational background supports his expertise in managing technical support teams and developers, particularly in transactional banking environments and web payment gateways.
Professional Skills and Focus Areas
Guy Lavoie is known for his strong problem-solving skills and ability to simplify complex technical environments. He emphasizes customer satisfaction and process efficiency in his work. His approach includes building trust and collaboration with clients and team members through effective communication and problem determination.