Manon Proulx
About Manon Proulx
Manon Proulx is a supervisor in the billing service at Cofomo, where she leads a team of eight agents and has been employed since 2020. She has a background in office management and has previously worked in various roles, including at Bell Media and FX INNOVATION.
Work at CoFoMo
Manon Proulx currently serves as Superviseure in the Service de la Facturation within the Groupe Innovation - Excellence Opérationnelle at Cofomo. She has held this position since 2020, contributing to the operational excellence of the organization. In her role, she leads a team of eight billing agents, overseeing their activities and ensuring efficient billing processes. Manon is responsible for producing and updating various reports, including work in progress, unapproved timesheets, and client procedures, which are essential for maintaining accurate billing and operational efficiency.
Education and Expertise
Manon Proulx studied at Collège Montmorency, where she completed a Diplôme d'études Collégiales in Technique de gestion de bureau from 1986 to 1989. This educational background provided her with foundational skills in office management and administration, which she applies in her current supervisory role. Her expertise encompasses billing processes, team leadership, and operational reporting.
Background
Before joining Cofomo, Manon Proulx worked at FX INNOVATION from 2015 to 2020 as part of the Gestion, Équipe de coordination Services-Conseils. In this role, she focused on coordinating consulting services and contributed to various operational initiatives. Earlier in her career, she briefly worked at Bell Media in 2003 as Assistante au département des ventes, gaining experience in sales support within the media industry.
Achievements in Process Improvement
In her current role at Cofomo, Manon Proulx actively participates in process improvement projects. She collaborates with consultants, clients, sales directors, and billing agents to enhance operational workflows. Her involvement in complex files and reconciliations allows her to provide valuable analysis and recommendations, contributing to the overall efficiency and effectiveness of the billing department.