Mario Parise
About Mario Parise
Mario Parise is a Technical Support Technician with extensive experience in customer support and IT management. He has worked at Hewlett Packard Enterprise for over nine years in various roles and currently serves at Cofomo, demonstrating strong problem-solving skills and a commitment to customer satisfaction.
Work at CoFoMo
Mario Parise has been employed at Cofomo as a Technical Support Technician since 2017. In this role, he applies his extensive experience in customer support and technical troubleshooting to assist clients with their IT needs. His responsibilities include providing technical assistance, resolving issues, and ensuring customer satisfaction through efficient service delivery.
Previous Experience at Hewlett Packard Enterprise
Mario Parise worked at Hewlett Packard Enterprise for over a decade, holding various positions. He served as a Senior HP-UX System Administrator from 2006 to 2010 and later as a Senior HP-UX System Administrator/Technical Lead Unix Tower from 2011 to 2015. Additionally, he worked as an MPE System Administrator from 2000 to 2005. His roles involved managing Unix systems and leading technical teams in Montreal, Canada.
Education and Expertise
Mario Parise studied at College Bourget in Rigaud, Quebec, where he achieved a D.E.S. from 1974 to 1978. He furthered his education at CEGEP - John Abbott College, earning a D.E.C. in Business Administration and Management from 1980 to 1983. He also obtained an Information Technology Certificate from HEC Montréal between 1991 and 1993. His educational background supports his expertise in disaster recovery planning and project management within IT environments.
Customer Support Experience
With over 15 years of experience in customer support roles, Mario Parise has demonstrated a strong commitment to customer satisfaction. His background includes a focus on efficient service delivery and problem-solving. He is recognized for his ability to create effective solutions for complex technical challenges, benefiting both clients and the organization.
Bilingual Communication Skills
Mario Parise is bilingual in English and French, which enhances his communication skills in diverse settings. This proficiency allows him to effectively support a wide range of clients and collaborate with colleagues in both languages, contributing to improved service delivery and customer relations.