Mickael Cottinet
About Mickael Cottinet
Mickael Cottinet is a Technicien Bureautique with extensive experience in IT support and workstation configuration. He has worked for various companies, including Danone, Logiciels Episode Inc, and currently Cofomo, while also pursuing studies in languages and business administration.
Work at Cofomo
Mickael Cottinet has been employed at Cofomo as a Technicien bureautique since 2021. In this role, he is responsible for providing technical support and assistance to employees, ensuring that their workstations are properly configured and operational. His work includes preparing and setting up new workstations with a 'vanilla' Windows 10 image for city employees. He also provides remote assistance and troubleshooting for employees receiving new workstations, utilizing chat and remote desktop connections.
Previous Experience in Technical Support
Prior to his current position, Mickael Cottinet gained experience in various technical support roles. He worked as a Helpdesk support level 1 intern at Vidéotron in 2020 for two months in Montreal. Additionally, he served as a Support technique informatique niveau 1 at Logiciels Episode Inc for two months in Laval, Québec, Canada. His experience includes configuring and upgrading workstations from Windows 7 to Windows 10 for remote employees.
Education and Expertise
Mickael Cottinet has a strong educational background in IT and logistics. He studied IT Support at EMICA Montreal, achieving a Computing Support High School Diploma from 2018 to 2020. He also studied Logistique at AFT IFTIM Marseille, obtaining the TSMEL (Technicien Supérieur en Méthode et Exploitation Logistique) from 2011 to 2013. Additionally, he has been studying at France Université Numérique MOOC since 2017, focusing on Langues orientales and Administration et gestion des affaires, général.
Technical Skills and Proficiencies
Mickael Cottinet possesses a range of technical skills relevant to his roles in IT support. He is proficient in installing and configuring various software, including backup clients, Lotus Notes, Gsuite, VPNs, and Autocad. His experience also includes preparing workstations for new employees and providing remote assistance and troubleshooting for technical issues.
Work History Overview
Mickael Cottinet has a diverse work history that includes roles in different sectors. He worked at Danone as a Manutentionnaire entrepôt in 2016 for seven months in the Région de Aix-En-Provence, France. He also served as an Order picker at Lufa Farms for six months in 2017 in the Montreal area and worked as a Data entry clerk at GLS Canada from 2017 to 2020 in Dorval.