Jamie Klenetsky Fay
About Jamie Klenetsky Fay
Jamie Klenetsky Fay - Senior Content Designer
Jamie Klenetsky Fay serves as a Senior Content Designer, focusing on creating user-centered design solutions. Her role involves significant contributions to projects aimed at enhancing user experiences and streamlining content for various stakeholders. With expertise in content design and plain language best practices, Jamie ensures that content is accessible and comprehensible for diverse audiences.
Project to Navigate Surprise Medical Bills - Jamie Klenetsky Fay
Jamie Klenetsky Fay worked on a project for the Centers for Medicare & Medicaid Services that empowers patients to navigate surprise medical bills. This initiative aimed to make healthcare billing more transparent and navigable for patients, improving their ability to understand and manage unexpected medical expenses effectively.
CMS Mobile-First, Bilingual Site Creation - Jamie Klenetsky Fay
Jamie Klenetsky Fay collaborated on the creation of a mobile-first, bilingual site for the Centers for Medicare & Medicaid Services. This project focused on making healthcare information more accessible to a broader audience by ensuring it was available in multiple languages and optimized for mobile use. Jamie's role included bilingual translation and the application of human-centered design methodologies.
Jamie Klenetsky Fay's Human-Centered Design Research
Jamie Klenetsky Fay utilizes human-centered design research methodologies in her projects. Her work integrates user research activities and real-time usability testing with patients, caregivers, and patient advocates to gather insights and feedback. This approach ensures that the design solutions meet the actual needs and preferences of end-users.
User Research and Usability Testing by Jamie Klenetsky Fay
Jamie Klenetsky Fay engages in extensive user research activities and real-time usability testing. She collaborates with patients, caregivers, and patient advocates to ensure that the solutions developed are practical and user-friendly. These activities help in refining the design and content to provide better user experiences.
Jamie Klenetsky Fay's Role in Journey Maps and Design Principles
In her role, Jamie Klenetsky Fay contributes to the creation of journey maps and design principles. These tools guide the strategic direction of projects, helping to visualize user experiences and establish consistent design standards. Her work ensures that projects are aligned with user needs and organizational goals.
Integrating Research Insights into Design - Jamie Klenetsky Fay
Jamie Klenetsky Fay excels in integrating research insights into technical challenges and design decisions. By assimilating user feedback and research findings into the development process, she ensures that the final design solutions are both user-friendly and technically sound. Her work bridges the gap between research and practical application.
Improving Website Accessibility and Systems Interoperability - Jamie Klenetsky Fay
Jamie Klenetsky Fay has collaborated with Centers for Medicare & Medicaid Services stakeholders and other agencies to enhance website accessibility and systems interoperability. Her work focuses on ensuring that healthcare information is easily accessible to all users, including those with disabilities, and that different systems can work together seamlessly for a better user experience.