Jess Jones
About Jess Jones
Director of Product Design
Jess Jones holds the position of Director of Product Design. In this role, Jess has been instrumental in leading design teams and guiding the overall design process for various projects. The responsibilities include ensuring the alignment of design initiatives with the company's strategic goals and collaborating closely with other departments to ensure seamless integration of design elements in digital tools and applications.
Expertise in Human-Centered Design
Jess Jones has extensive experience in human-centered design and research methodologies. This expertise allows for the creation of user-centric products that meet the needs and expectations of end-users. Jess has applied these principles in multiple projects, ensuring that the designs are both functional and intuitive for a diverse user base.
Healthcare Projects and Modernizing Medicaid Applications
Jess Jones has worked on significant healthcare projects, including modernizing Medicaid data collection applications. This involves designing digital tools that streamline data collection and improve the efficiency of Medicaid services. Jess’s work has also empowered patients to better navigate surprise medical bills, thereby enhancing user experience in the healthcare sector.
Collaboration with Centers for Medicare & Medicaid Services (CMS)
Throughout Jess Jones's career, collaboration has been a key component, including working with the Centers for Medicare & Medicaid Services (CMS). This collaboration has facilitated the development of digital tools that address specific needs within the healthcare system, ensuring that the products designed meet regulatory standards and improve user interaction.
Experience in Accessibility Testing and Bilingual Content Design
Jess Jones is proficient in accessibility testing and remediation, ensuring that digital products are usable by individuals with disabilities. Additionally, Jess has worked on bilingual content design, including Spanish translations, to cater to a broader audience. These efforts highlight Jess's commitment to inclusive and accessible design.
Utilization of Design and Research Tools
Jess Jones has utilized various tools to enhance design and research processes. Tools like Figma are used for creating detailed design work, while Dovetail is employed for synthesizing research data. This combination allows for an efficient and effective iterative design and development process.
Involvement in Usability Testing and Evaluative Research
Jess Jones has actively participated in iterative design processes, which include usability testing and evaluative research. This involvement ensures that the designs are consistently refined and validated based on user feedback. Jess's commitment to these processes improves the overall quality and usability of the final products.