Megan Holman
About Megan Holman
Megan Holman Director of User Experience Design
Megan Holman is the Director of User Experience Design, with a focus on modernizing Medicaid data collection applications for the Centers for Medicare & Medicaid Services (CMS). In her role, she employs human-centered design and research methodologies to enhance digital tools and ensure they meet user needs. Holman spearheads design initiatives that prioritize accessibility and usability, reflecting her deep commitment to improving user experiences. She has extensive experience in iterative design processes, integrating user feedback and conducting content audits to refine and optimize digital tools.
Human-Centered Design and Research Methodologies
Megan Holman is actively involved in applying human-centered design and research methodologies in her role as Director of User Experience Design. Her approach emphasizes understanding user needs through primary research and iterative design. Holman has led primary research sessions with participants from 18 states to gather insights for Medicaid projects. She also holds weekly discussions with subject-matter experts to identify and understand reporting indicators crucial for Medicaid data collection.
Tools and Technologies Used by Megan Holman
Megan Holman utilizes a wide array of tools and technologies in her projects. These include design and collaboration tools such as Figma, Dovetail, Mural, Google Suite, Zoom, Calendly, Airtable, Jira, Confluence, and Monday.com. Additionally, she employs Adobe Acrobat for document management, Github for version control, and LaunchDarkly for feature management. These tools enable Holman to manage complex projects efficiently, foster collaboration, and maintain a high standard of design and usability.
Accessibility Testing and Remediation
Accessibility testing and remediation are integral aspects of Megan Holman's work. She ensures that digital tools are accessible to all users, including those with disabilities. Holman has designed a tool specifically to collect data related to managed care plans, emphasizing accessibility in its development. Her efforts in accessibility testing and remediation contribute to creating inclusive user experiences for Medicaid data collection applications.
Iterative Design Processes and Content Audits
Megan Holman participates in iterative design processes to continuously improve Medicaid data collection tools. By incorporating user feedback and conducting thorough content audits, she refines the design and functionality of applications. Holman's approach ensures that digital tools remain user-centered and effective. Her work on modernizing CMS applications leverages insights from analyzing existing systems, enabling her to implement informed and impactful updates.