Sophie Kwak
About Sophie Kwak
Sophie Kwak Software Engineer
Sophie Kwak holds the position of Software Engineer, where she specializes in creating solutions aimed at improving user experiences. Her work prominently features the application of human-centered design research methodologies. This focus ensures that the software and platforms she develops are both user-friendly and effective in meeting the needs of diverse user groups.
Sophie Kwak CMS Project
Sophie Kwak contributed to a significant project for the Centers for Medicare & Medicaid Services (CMS). Her role was to help empower patients to navigate surprise medical bills. This initiative involved extensive collaboration with CMS stakeholders, patients, caregivers, and patient advocates. Kwak's involvement spanned user research activities and real-time usability testing, ensuring the project was grounded in genuine user needs and feedback.
Sophie Kwak Human-Centered Design
In her projects, Sophie Kwak employed human-centered design research methodologies. This approach focuses on understanding the users' needs, behaviors, and experiences to create more intuitive and effective software solutions. Her work in this area includes iterative development and testing to continuously refine and enhance both website design and internal infrastructure.
Sophie Kwak Mobile-First Development
Sophie Kwak was instrumental in developing a mobile-first, bilingual site for the Centers for Medicare & Medicaid Services. This project prioritized accessibility and usability across different devices, ensuring that the platform could reach and serve a broad audience, including non-English speakers. Her commitment to iterative improvements also contributed to the site's enhanced performance and user experience.
Sophie Kwak Custom Illustrations
Sophie Kwak contributed to the visual aspect of the CMS project by creating custom illustrations. These illustrations were designed to help users understand abstract concepts such as protection and wayfinding, thereby improving the overall user interface and user experience. Her work provided a visual aid that made complex information more accessible and easier to comprehend.