Sydney Mandap
About Sydney Mandap
Company
Sydney Mandap currently holds the position of Product Manager. Her notable work includes collaboration with the Centers for Medicare & Medicaid Services (CMS).
Title
Sydney Mandap serves as a Product Manager.
Collaborations with CMS for No Surprises Act
Sydney Mandap worked on a project aimed at empowering patients to navigate surprise medical bills for the Centers for Medicare & Medicaid Services (CMS), under the No Surprises Act. She collaborated with various CMS stakeholders, patients, caregivers, and patient advocates to carry out comprehensive user research activities.
User Research and Usability Testing
Sydney Mandap conducted real-time usability testing to uncover the challenges and needs of patients under the No Surprises Act. She synthesized both quantitative and qualitative research data into actionable insights which informed the project's progress and strategic decisions.
Improvements in Website Design and Infrastructure
Sydney Mandap collaborated with design, engineering, and product experts to enhance the website's design and internal infrastructure. She was involved in creating journey maps, design principles, and iteratively improving the website. Additionally, she tested designs along with engineering and patient advocates to identify areas for further improvement.
Development of Patient Web Forms and System Functionality
Sydney Mandap developed patient web forms that were effectively integrated with existing CMS systems and workflows. She expanded the system's functionality to support new complaint submission workflow changes and ensure timely updates. Her contributions also included providing extensive documentation of findings and recommendations for future scalability and maintenance.