Alison Drouilhet
About Alison Drouilhet
Alison Drouilhet is an Account Retention Manager at Cogent Communications, where she has worked since 2013. She has a background in customer service and project management, with previous roles at Farmers Insurance Group and The Greensheet.
Current Role as Account Retention Manager
Alison Drouilhet currently serves as the Account Retention Manager at Cogent Communications, a position she has held since 2013. In this role, she works remotely in the Austin, Texas area. Her responsibilities include managing projects assigned by upper management to meet company objectives. She also assists global customers with service modification solutions and contract renegotiations, ensuring customer satisfaction and retention.
Previous Experience at Cogent Communications
Prior to her current role, Alison Drouilhet worked at Cogent Communications as a Regional Account Manager from 2012 to 2013 for eight months in Sterling, Virginia. In this capacity, she focused on customer account management and retention strategies, contributing to the company's growth and client satisfaction.
Professional Background at Farmers Insurance Group
Before joining Cogent Communications, Alison Drouilhet worked at Farmers Insurance Group from 2007 to 2012 in various roles. Her experience spanned five years and included multiple titles, which provided her with a diverse skill set in customer service and account management.
Educational Background in Rehabilitation Studies
Alison Drouilhet studied at the University of North Texas, where she earned a Bachelor of Science degree in Rehabilitation Studies from 2001 to 2003. This educational background has equipped her with knowledge relevant to her current role in customer service and account management.
Early Education and Experience
Alison Drouilhet completed her high school education at Winston Churchill High School, graduating with a diploma in 1997. She also attended Texas Woman's University from 1997 to 1999, studying Psychology. Additionally, she worked as an Administrative Assistant at The Greensheet from 2004 to 2007, gaining valuable administrative experience.