Antonio De La Rocha
About Antonio De La Rocha
Antonio De La Rocha is a Tier II Network Support Engineer currently employed at Cogent Communications in Frankfurt am Main, Germany. With over 10 years of experience at AT&T and a strong background in network support and administration, he holds multiple Cisco certifications and has worked across various regions including Europe and South America.
Work at AT&T
Antonio De La Rocha has been employed at AT&T since 2014, serving as a Tier II Support Analyst for a duration of ten years. He operates in the District Brno-City, Czech Republic, where he provides technical support and troubleshooting services. His role involves addressing complex issues and ensuring customer satisfaction through effective problem resolution.
Experience at Cogent Communications
Since 2019, Antonio has worked as a Tier II Network Support Engineer at Cogent Communications in the Frankfurt am Main Area, Germany. In this position, he specializes in providing technical support for both Pan-European and South American regions. His responsibilities include monitoring and diagnosing network issues, as well as tracking trouble progress using proprietary ticket systems.
Previous Employment History
Antonio's career includes various roles in technical support and network administration. He worked at Verizon Data Services as a PC Help Desk Specialist II from 1999 to 2001 in Tampa, Florida. He also served as a System and Network Administrator at AC Hotels from 2003 to 2012 in Italy. Prior to his current role at Cogent, he was a Tier II Support Analyst at nscglobal from 2012 to 2014 in the District Brno-City, Czech Republic.
Education and Certifications
Antonio holds an Associate Degree in Computer Programming and Applications from Valencia College, which he completed from 1996 to 1999. He also studied at Universidad Simón Bolívar, where he achieved a Specialist in Management of Information Services in 1992. His professional certifications include CCNA Security, CCNP R&S (Routing and Switching), and CCNP SP (Service Provider), indicating his expertise in network security and advanced routing.
Technical Skills and Proficiencies
Antonio specializes in multi-platform Cisco router and switch support, showcasing his broad expertise in Cisco technologies. He acts as a liaison with field engineers and providers for hardware replacement and cooperative testing, demonstrating his collaboration skills. Additionally, he is proficient in using various technical support tools to monitor, diagnose, and track issues effectively.