Dave Hill
About Dave Hill
Dave Hill serves as the Helpdesk Manager of North America and Europe at Cogent Communications, where he has worked since 2017. He has extensive experience in helpdesk operations and a strong background in technical support for nonprofit organizations.
Work at Cogent Communications
Dave Hill serves as the Helpdesk Manager of North America and Europe at Cogent Communications. He has held this position since 2017, overseeing helpdesk operations across these regions. His role involves managing technical support services and ensuring efficient communication between the helpdesk team and users. Hill's experience in this position contributes to the overall performance and reliability of Cogent's telecommunications services.
Previous Experience at Applied Automated Engineering Corporation
Before joining Cogent Communications, Dave Hill worked at Applied Automated Engineering Corporation. He served as the Lead Helpdesk Support Specialist from 2006 to 2013, where he developed his skills in technical support. Following this role, he became the Helpdesk Manager from 2013 to 2016, further enhancing his expertise in managing helpdesk operations and leading support teams.
Education and Expertise
Dave Hill studied at Point Park University, where he earned two Bachelor's Degrees in Business Administration and Management, as well as Accounting, from 1999 to 2004. His educational background provides a solid foundation for his expertise in managing helpdesk operations and strategic planning within the telecommunications industry. Hill's knowledge is complemented by his experience in working with nonprofit organizations, enhancing their technical support capabilities.
Background in Helpdesk Support
Dave Hill began his career in helpdesk support at SEIU, where he worked as a Helpdesk Support Specialist from 2005 to 2006. This role marked the beginning of his extensive experience in technical support, which he has built upon in subsequent positions. His background includes managing helpdesk operations across multiple continents, specifically in North America and Europe.
Skills in Event Planning
In addition to his helpdesk management expertise, Dave Hill possesses skills in event planning. This experience likely involves organizing and managing events related to helpdesk operations or telecommunications. His ability to coordinate events contributes to the effectiveness of the helpdesk team and enhances user engagement.