Douglas Segura
About Douglas Segura
Douglas Segura is a Customer Service Engineer at Cogent Communications, where he has worked since 2017. He has a background in data center operations and holds an Associate's degree in Criminal Justice Technology from ECPI College of Technology.
Work at Cogent Communications
Douglas Segura has been employed at Cogent Communications since 2010. He initially served as a Senior Data Center Engineer for four years, where he gained experience in data center operations. In 2014, he transitioned to the role of Data Center Operations Manager, a position he held for ten years. In 2017, he further expanded his responsibilities by taking on the role of Customer Service Engineer. In this capacity, he manages real-time troubleshooting involving BGP, routing, and customer turn-ups. He utilizes Salesforce daily to manage and resolve customer service tickets across various queues, demonstrating his commitment to customer support.
Education and Expertise
Douglas Segura studied at ECPI College of Technology, where he earned an Associate's degree in Criminal Justice Technology from 2004 to 2006. His educational background provides a foundation for his analytical skills and problem-solving abilities. His expertise in data center operations and customer service is evident in his ability to manage multiple data center sites simultaneously and handle complex technical issues effectively.
Background
Before joining Cogent Communications, Douglas Segura worked at JetBlue Airways as Ground Ops from 2007 to 2010. This role provided him with experience in operational management and customer service in a fast-paced environment. His transition from the airline industry to data center operations reflects his adaptability and willingness to embrace new challenges.
Achievements in Data Center Operations
During his tenure at Cogent Communications, Douglas Segura has managed between 8-10 data center sites simultaneously. He is responsible for scheduling preventive maintenance on critical equipment in assigned data centers, ensuring operational efficiency and reliability. His role in managing data center operations has contributed to the overall performance and service delivery of Cogent Communications.