Gaston Jara
About Gaston Jara
Gaston Jara is a Global Account Manager at Cogent Communications with extensive experience in telecommunications and customer support management. He has held various leadership roles across multiple companies and is fluent in English and Spanish, which aids in his work in global markets.
Current Role at Cogent Communications
Gaston Jara serves as a Global Account Manager at Cogent Communications since 2021. In this role, he is responsible for managing key client accounts and ensuring customer satisfaction. His experience in complex bid management and pre-sales support contributes to successful project acquisitions and implementations. Jara's focus on strategic account management allows him to effectively navigate the telecommunications landscape.
Previous Experience in Telecommunications
Before joining Cogent Communications, Gaston Jara held various positions in the telecommunications sector. He worked at Coasin Logicalis as a Product Manager for Wireless & Satellite technologies from 1994 to 1997, and as a Support & Maintenance Engineer from 1991 to 1993. He also served as a Field Services Engineer at the same company. His career includes roles at Global Crossing Telecommunications, Inc, CenturyLink, Level 3 Communications, and IMPSAT Fiber Networks Inc, where he developed expertise in customer support management and service planning.
Education and Technical Background
Gaston Jara holds a Bachelor’s Degree in Electronic Engineering - Telecommunications Management from Pontificia Universidad Católica de Valparaíso, which he completed from 1984 to 1990. He further enhanced his qualifications with a Certificate in FrontLine Leadership from Florida Atlantic University in 2000 and a Postgraduate degree in Electric Engineering & Telecommunications from Universidad Austral de Chile in 1997. His educational background provides a solid foundation for his extensive career in telecommunications.
Expertise in Customer Support and Satisfaction
Gaston Jara has a proven track record in developing and implementing voice of the customer programs aimed at enhancing customer satisfaction and loyalty. His experience spans various regions, including Latin America, the Caribbean, Africa, and the Middle East. Jara's ability to communicate fluently in both English and Spanish further strengthens his capacity to build relationships in diverse markets.
Leadership Roles in Telecommunications
Throughout his career, Gaston Jara has held several leadership positions in telecommunications. He served as Director of Customer Support Management at Global Crossing Telecommunications, Inc from 2008 to 2011, and as Director of Service Management at CenturyLink from 2013 to 2015. His role as Director of Customer Service at Level 3 Communications from 2011 to 2013 and as Director Product Marketing at IMPSAT Fiber Networks Inc from 2002 to 2007 further highlights his leadership capabilities in managing customer relations and service delivery.