Gregory Paul Segarra
About Gregory Paul Segarra
Gregory Paul Segarra is a Network Support Engineer at Cogent Communications, specializing in troubleshooting customer connectivity issues. He holds a Bachelor's degree in International Relations and Affairs from Boston University and has extensive experience in customer service and problem-solving.
Work at Cogent Communications
Gregory Paul Segarra has been employed at Cogent Communications as a Network Support Engineer since 2016. He specializes in troubleshooting customer connectivity issues within the company's network. His role involves coordinating with various teams and vendors to ensure prompt resolution of customer issues. Segarra employs a consultative approach to problem-solving, focusing on listening and understanding customer needs before taking action. This method enhances his effectiveness in managing customer expectations and handling escalations.
Education and Expertise
Gregory Segarra earned a Bachelor of Arts degree in International Relations and Affairs with a concentration in Soviet Union and Eastern Europe from Boston University. His studies spanned from 1986 to 1992, during which he developed a strong foundation in global studies. This educational background informs his approach to problem-solving and customer relations in his current role.
Background
Before joining Cogent Communications, Gregory Segarra held various positions in the banking and sales sectors. He worked as a Personal Banker at Santander Bank, N.A. for four months in 2016 and has been a Relationship Banker at the same institution since then. Prior to his banking career, he served as a Sales Manager at Hilti North America from 2004 to 2008. Additionally, Segarra was the Vice President of Phi Iota Alpha Fraternity, Inc. from 1992 to 1994.
Achievements
Gregory Segarra has developed a personal philosophy of 'listen, think, & solve' which he applies to address both personal and organizational challenges. This philosophy underpins his consultative approach in his professional roles, particularly in managing customer expectations and resolving issues effectively.