Jerome Sinovich
About Jerome Sinovich
Jerome Sinovich is a Customer Support Engineer at Cogent Communications, where he has worked since 2019. He has a background in network engineering and IT support, with experience at several companies in South Africa and Germany.
Work at Cogent Communications
Jerome Sinovich has been employed at Cogent Communications as a Customer Support Engineer since 2019. He operates from the Frankfurt Am Main Area in Germany. In this role, he assists customers in troubleshooting bandwidth utilization issues by setting up IPERF tests between company servers and customer networks. His responsibilities include managing service migrations, which involve handling both upgrades and downgrades to meet customer requirements. He has contributed to enhancing network service delivery through his involvement in the turn-up of various services, including Layer 3, Layer 2, and BGP sessions.
Education and Expertise
Jerome Sinovich completed his secondary education at The Glen High School from 2005 to 2009. He pursued further studies in Computer Systems Networking and Telecommunications at CTU, where he achieved the Cisco Certified Network Associate and Cisco Certified Network Professional certifications in 2013. Additionally, he studied Computer Sciences and Information Systems at CTI, earning a BTEC Higher Diploma from 2010 to 2012. His educational background equips him with a strong foundation in networking and telecommunications.
Background
Before joining Cogent Communications, Jerome Sinovich held various positions in the telecommunications field. He worked as a Provisioning Engineer at Vodacom from 2015 to 2018. He also served as an IT Support VoIP Engineer at Europeer Xchange for three months in 2019. Prior to that, he was employed at three6five, where he worked as a Network Engineer and Wi-Fi specialist in 2014. His diverse experience in different roles has contributed to his expertise in customer support and network management.
Achievements
Throughout his career, Jerome Sinovich has played a significant role in problem-solving during critical network outages, ensuring minimal downtime for customers. He has also managed the migration of services, addressing customer needs through effective handling of service upgrades and downgrades. His technical skills have been instrumental in enhancing network service delivery, particularly in the turn-up of various networking services.