Jessica Guerra Murillo
About Jessica Guerra Murillo
Jessica Guerra Murillo is an Off Net Disconnect Coordinator at Cogent Communications, where she has worked since 2019. She holds a Bachelor of Science degree in Computer and Information Sciences and Support Services and has a background in networking and telecommunications.
Current Role at Cogent Communications
Jessica Guerra Murillo currently serves as the Off Net Disconnect Coordinator at Cogent Communications. She has held this position since 2019, contributing to the company's operations for five years. In this role, she is responsible for managing off-net disconnections, ensuring that processes are executed efficiently and effectively.
Previous Experience at Cogent Communications
Before her current role, Jessica worked as a Customer Support Engineer at Cogent Communications from 2013 to 2019. During her six years in this position, she developed a strong foundation in customer service and technical support within the telecommunications sector. Her experience in this role helped her build essential skills relevant to her current responsibilities.
Education and Expertise
Jessica holds a Bachelor of Science degree in Computer and Information Sciences and Support Services from St. Joseph's College, where she studied from 2009 to 2013. This educational background provided her with a solid understanding of computer systems and networking, which she applies in her professional roles. She possesses expertise in Cisco Systems Products and Internet Protocol (IP), enhancing her capabilities in telecommunications.
Background in Networking and Telecommunications
Jessica has a solid background in networking and telecommunications, which she has developed through her education and professional experience. Her strong troubleshooting skills in the telecommunications industry enable her to address and resolve technical issues effectively, contributing to operational success in her roles.