Jessica May
About Jessica May
Jessica May is a Technical Support Engineer with over eight years of experience in technical support roles, currently employed at Cogent Communications in the Washington D.C. Metro Area since 2015. She has a background in Computer and Information Systems Security and Cyber Technology, having studied at Anne Arundel Community College.
Work at Cogent Communications
Jessica May has been employed at Cogent Communications as a Technical Support Engineer since 2015. She initially worked in this role for 11 months before leaving and then returned to the company, where she has continued her tenure for 9 years. In her position, she provides technical and customer support specifically for Cogent Communication clients, leveraging her extensive experience in the technical support field.
Education and Expertise
Jessica May studied at Anne Arundel Community College, where she achieved a degree in Computer and Information Systems Security/Information Assurance from 2014 to 2015. Additionally, she completed Cyber Technology Certificate Studies at Anne Arundel County College over a span of 12 years, from 2003 to 2015. This educational background has equipped her with the necessary skills and knowledge for her technical support roles.
Background
Jessica May has over 8 years of experience in technical support roles. Before her current position at Cogent Communications, she worked as a Sales Associate at Michaels from 2014 to 2015. She has been active in the Washington D.C. Metro Area since 2015, contributing to her understanding of local client needs and technical challenges.
Career Progression
Jessica May's career in technical support began with her role at Cogent Communications, where she has developed her expertise over nearly a decade. Her experience spans various aspects of technical support, allowing her to effectively assist clients. Her previous experience as a Sales Associate also provided her with valuable customer service skills.