Jim Yates
About Jim Yates
Jim Yates serves as the NOC Manager at Cogent Communications, bringing over 30 years of experience in network operations and maintenance. He specializes in copper and fiber provisioning, holds a Master's degree in Project Management from The George Washington University, and has expertise in ISO 9001 and ITIL 4 standards.
Work at Cogent Communications
Jim Yates serves as the NOC Manager at Cogent Communications, a position he has held since 2022. In this role, he oversees the operation and maintenance duties of Network Operations Center (NOC) personnel. He manages a top 5 ISP fiber network, ensuring the integrity of customer circuits that range from 100G to 1G. Yates utilizes advanced Cisco hardware, including the 3400, 3500, 6500, 7600, and ASR9000 series routers, to maintain high standards in network performance.
Education and Expertise
Jim Yates earned a Master's degree in Project Management from The George Washington University, where he studied from 2001 to 2004. His educational background supports his extensive experience in NOC operations. He specializes in copper and fiber provisioning and maintenance, and he holds expertise in ISO 9001 and ITIL 4 standards, which are critical for maintaining quality and efficiency in network operations.
Background
With over 30 years of experience in NOC maintenance and operations, Jim Yates has developed a comprehensive understanding of the telecommunications industry. Prior to his role at Cogent Communications, he worked at Allied Telecom Group as the Manager of NOC and Field Operations from 2020 to 2022 in Arlington, Virginia. His focus has consistently been on building strong customer relations and developing staff within the organizations he has served.
Achievements
Throughout his career, Jim Yates has contributed significantly to the field of network operations. His management of a top 5 ISP fiber network demonstrates his capability in handling high-demand environments. His experience with various Cisco routers and adherence to industry standards such as ISO 9001 and ITIL 4 further highlight his qualifications and commitment to operational excellence.