Joaquín Martínez Moraleda
About Joaquín Martínez Moraleda
Joaquín Martínez Moraleda is a NOC/CST engineer at Cogent Communications in Madrid, Spain, where he has worked since 2016. He possesses extensive technical knowledge in network protocols and technologies, and he is responsible for maintaining and troubleshooting network operations.
Work at Cogent Communications
Joaquín Martínez Moraleda has been employed at Cogent Communications since 2016, serving as a NOC/CST engineer for eight years. His role is based in Madrid, Comunidad de Madrid, España. In this position, he is responsible for handling escalations from the Customer Service team to effectively resolve customer issues. Joaquín interacts with customers through phone and email, ensuring timely resolutions to service-related inquiries. His work supports the maintenance and expansion of the Pan-European and Mexican Internet backbone, contributing to the overall reliability of Cogent's network services.
Education and Expertise
Joaquín studied at Instituto Gaspar Melchor de Jovellanos, where he completed a Ciclo Formativo de Grado Superior in ASIR (Administración de Sistemas Informáticos en Red) from 2010 to 2012. This educational background provided him with foundational knowledge in systems administration and network management. Joaquín possesses a working knowledge of Cisco transport equipment, including ASR9000 routers and 15454 DWDM transport equipment. He has developed expertise in various protocols and technologies, such as TCP/IP, IPv4, IPv6, BGP, and MPLS.
Technical Skills and Knowledge
Joaquín has a comprehensive understanding of network protocols and technologies, including IGP (OSPF, IS-IS), VLANs, Ethernet, LACP, BFD, QoS, IP addressing, IP transit, and DNS. His technical skills extend to troubleshooting issues related to out-of-service circuits, unreachable destinations, traffic fluctuations, latency, and packet loss. He is familiar with regional internet registries such as RIPE, ARIN, and LACNIC, which enhances his capability in managing network resources effectively.
Network Maintenance Responsibilities
In his role, Joaquín is responsible for various network maintenance tasks, including adding capacity, upgrading equipment, and troubleshooting fiber and hardware problems. He utilizes industry tools such as Netcool, Remedy, and Salesforce to diagnose and record network issues. His responsibilities require him to work in a 24x7 operations environment, ensuring continuous network performance and reliability for Cogent Communications.