Johnathan Cacador
About Johnathan Cacador
Johnathan Cacador is an Account Retention Manager at Cogent Communications, where he has developed retention strategies and managed customer negotiations since 2021. He has a background in sales and account management, with previous roles at companies such as Nextiva and AT&T.
Current Role as Account Retention Manager
Johnathan Cacador currently serves as an Account Retention Manager at Cogent Communications, a position he has held since 2021. In this role, he is responsible for developing and implementing retention strategies based on customer feedback. He actively negotiates with customers to renew contracts, ensuring business continuity and customer satisfaction. His work involves tracking contracts nearing expiration and proactively reaching out to customers for renewals. This position is based in Herndon, Virginia.
Previous Experience at Cogent Communications
Johnathan Cacador has extensive experience at Cogent Communications, having worked in various roles from 2017 to 2021. Initially, he served as a Regional Account Manager in the Phoenix, Arizona Area for two years. He later transitioned to the role of Customer Account Manager, where he focused on customer negotiations and service complaint resolution in the Washington D.C. Metro Area. His contributions included developing aggressive retention strategies and responding promptly to customer queries.
Education in Business Administration
Johnathan Cacador pursued his education at Northern Virginia Community College, studying Business Administration and Management from 2020 to 2024. He is expected to achieve a degree in Business Administration. His educational background provides him with foundational knowledge relevant to his roles in account management and customer retention.
Early Career and Customer Service Experience
Before his tenure at Cogent Communications, Johnathan Cacador gained valuable customer service experience in various roles. He worked as a Sales Development Representative at Nextiva for four months and held positions at Clyde's Restaurant Group, Under Armour, AT&T, Best Buy, and Walgreens. These roles contributed to his skills in customer relations, sales, and service, laying the groundwork for his future positions in account management.