Joshua Wood
About Joshua Wood
Joshua Wood is a Customer Support Manager at Cogent Communication, Inc., where he has worked since 2013. He manages a team of over 30 Customer Support Engineers and coordinates projects between internal departments.
Work at Cogent Communications
Joshua Wood has been employed at Cogent Communication, Inc. since 2013, currently holding the position of Customer Support Manager. In this role, he manages a team of over 30 Customer Support Engineers and oversees various customer support operations. His responsibilities include handling customer escalations and conducting Service Level Agreement (SLA) credit reviews. Prior to his current position, he worked as a Customer Support Engineer at Cogent from 2009 to 2013, where he gained valuable experience in customer support processes.
Education and Expertise
Joshua Wood studied at Catonsville Community College, where he pursued General Studies and earned an Associate of Arts (A.A.) degree. His educational background provides a foundation for his expertise in customer support and project coordination. His experience in training staff and managing on-call duties further enhances his skill set in the customer service domain.
Background
Joshua Wood has a background in customer support, with a focus on coordinating projects and processes between internal departments. His career at Cogent Communication, Inc. spans over a decade, during which he has developed a comprehensive understanding of customer service operations. His role requires effective communication and collaboration with various teams to ensure customer satisfaction.
Achievements
In his capacity as Customer Support Manager, Joshua Wood has successfully managed a large team of Customer Support Engineers and has been instrumental in improving customer support processes. His involvement in training staff and managing on-call duties demonstrates his commitment to enhancing team performance and service delivery. Additionally, his responsibility for conducting SLA credit reviews reflects his focus on maintaining service quality.