Kadri Hasani
About Kadri Hasani
Kadri Hasani is a Customer Care Agent at Cogent Communications in Washington, D.C., where he has worked since 2018. He has prior experience as a Field Service Engineer in New Zealand and as a Technician and System Administrator in the Netherlands.
Work at Cogent Communications
Kadri Hasani has been employed as a Customer Care Agent at Cogent Communications since 2018. In this role, he is responsible for addressing customer inquiries and providing support to ensure customer satisfaction. His tenure at Cogent Communications spans six years, during which he has developed expertise in customer service within the telecommunications sector. The company is known for its high-speed internet and data services, and Hasani plays a key role in maintaining customer relations in Washington, District of Columbia.
Previous Experience in Telecommunications
Before joining Cogent Communications, Kadri Hasani worked at Dtsl as a Field Service Engineer from 2017 to 2018. His responsibilities included troubleshooting and resolving technical issues in the field. Prior to that, he was employed at Tts, where he held two positions: Technician from 2014 to 2015 and System Administrator from 2015 to 2017. In these roles, he gained hands-on experience in technical support and system management, contributing to his skill set in the telecommunications industry.
Education and Expertise
While specific educational details are not provided, Kadri Hasani's career trajectory indicates a strong background in technical support and customer service. His roles as a Technician and System Administrator suggest a foundational knowledge of telecommunications systems and customer care practices. This expertise is further demonstrated through his ongoing role at Cogent Communications, where he applies his skills to enhance customer experiences.
Career Timeline
Kadri Hasani's professional journey began in the Netherlands, where he worked at Tts as a Technician for 10 months in 2014. He transitioned to a System Administrator role at the same company, serving for two years until 2017. Following this, he moved to New Zealand to work as a Field Service Engineer at Dtsl for one year. In 2018, he relocated to the United States to join Cogent Communications, where he has continued to build his career in customer service.