Kevin Duffy
About Kevin Duffy
Kevin Duffy is a Senior Manager of Customer Support at Cogent Communications, where he has worked since 2014. He has extensive experience in customer support operations, focusing on team growth, efficiency, and technical training.
Current Role at Cogent Communications
Kevin Duffy serves as the Senior Manager of Customer Support at Cogent Communications. He has held this position since 2014, contributing to the company's customer support operations for a decade. His role involves overseeing team performance and ensuring efficient customer service delivery. Duffy focuses on creating optimal environments for team growth and efficiency, which is crucial for maintaining high standards in customer support.
Previous Experience at Cogent Communications
Before becoming the Senior Manager, Kevin Duffy worked at Cogent Communications as a Customer Support Engineer from 2009 to 2014. During his five years in this role, he developed skills in troubleshooting critical problems and implementing systematic approaches to enhance customer support processes. His experience at Cogent laid the foundation for his current managerial position.
Background in Customer Support and Technical Roles
Kevin Duffy has a diverse background in customer support and technical roles. He worked as a Cable Technician at Comcast from 2006 to 2008 and at SCD Information Technology from 2005 to 2006. Additionally, he served as a Customer Support Engineer at Comcast for seven months in 2008. This combination of technical expertise and customer service experience has equipped him with the skills necessary for effective team management and support.
Education and Training
Kevin Duffy studied at South Carroll High School. His educational background has contributed to his understanding of technical concepts and customer service principles, which he applies in his current role. Duffy specializes in detailed technical training, further enhancing his team's capabilities in customer support.