Lillian Loden
About Lillian Loden
Lillian Loden serves as the Director of Premier at Cogent Communications, where she has worked since 2009. With over 20 years of experience in the telecommunications industry, she focuses on team growth, employee development, and customer service.
Work at Cogent Communications
Lillian Loden has served as the Director of Premier at Cogent Communications since 2009. In this role, she has contributed to the company's operations in both Vienna, VA, and Washington, DC. Her tenure of over 15 years has been marked by a focus on team growth and achieving revenue goals. Loden's leadership is characterized by her commitment to enhancing employee development and operational efficiency within the organization.
Previous Experience at XO Communications
Before joining Cogent Communications, Lillian Loden worked at XO Communications as a Sales Manager from 2005 to 2009. During her four years in this position, she was responsible for driving sales initiatives and managing client relationships. This experience in a competitive telecommunications environment contributed to her expertise in customer service and sales strategy.
Education and Expertise
Lillian Loden holds a Bachelor of Science degree in Business Administration from Delaware State University. Her educational background has provided her with a solid foundation in business principles, which she has applied throughout her over 20 years of experience in the telecommunications industry. Loden's focus on employee development and efficiency has been a hallmark of her career.
Achievements in Customer Service
Lillian Loden is recognized for her commitment to delivering exceptional customer service. Her efforts have resulted in record-winning levels of customer satisfaction within her teams. This focus on customer experience has been a significant factor in achieving the revenue goals set by her organization.