Luke Gilbertson
About Luke Gilbertson
Luke Gilbertson serves as the National Account Manager at Cogent Communications, where he has worked since 2017. He has a diverse background in sales and customer service, having held positions at Charter Communications, Comcast, and Manheim.
Work at Cogent Communications
Luke Gilbertson has served as the National Account Manager at Cogent Communications since 2017. In this role, he operates in the Greater Minneapolis-St. Paul Area, focusing on building and maintaining relationships with customers. His responsibilities include collaborating with last mile providers to ensure effective service delivery for Fiber Dedicated Internet Access and other services. He emphasizes customer satisfaction by tailoring pricing and enhancing the post-order fulfillment experience.
Previous Experience in Telecommunications
Prior to his current position, Luke Gilbertson worked at Charter Communications as a Direct Sales Representative from 2008 to 2014. He then transitioned to Comcast, where he served as a Business Account Executive from 2014 to 2017. His experience in these roles provided him with a solid foundation in sales and customer service within the telecommunications industry.
Sales and Customer Service Background
Luke's career began at Manheim, where he worked in Online Sales and Customer Service from 2006 to 2008. He later held a position as a Sales Executive at DC Group for a brief period in 2017. These roles contributed to his expertise in customer engagement and sales strategies, which he applies in his current position.
Skills in Relationship Management
In his role as National Account Manager, Luke Gilbertson focuses on building trust relationships with customers. He engages in various outreach methods, including cold calling, emailing, and in-person meetings, to identify and connect with viable companies for ISP solutions. His approach involves developing customized spreadsheets for global companies with extensive locations to evaluate serviceable areas and network capabilities.
Coaching and Mentorship
Luke Gilbertson acts as a supportive coach and mentor within his organization. He is eager to share his knowledge and expertise with colleagues and team members, fostering a collaborative work environment. His commitment to mentorship enhances team performance and contributes to the overall success of his department.