Marco Tofano
About Marco Tofano
Marco Tofano is a Global Account Manager with a background in Business and Marketing from Mohawk College. He has extensive experience in sales, strategy, and communication management, emphasizing exceptional customer service in his professional approach.
Work at Cogent Communications
Marco Tofano has been serving as a Global Account Manager at Cogent Communications since 2021. In this role, he focuses on managing key client accounts and developing strategies to enhance customer satisfaction. His expertise in communication management supports his efforts in sales and strategy, allowing him to effectively address client needs and expectations.
Education and Expertise
Marco Tofano studied at Mohawk College, where he achieved a degree in Business and Marketing. His educational background provides a solid foundation for his career in sales and business development. He possesses expertise in communication management, which plays a crucial role in his current position and enhances his ability to engage with clients.
Background in Sales and Business Development
Before joining Cogent Communications, Marco Tofano held various positions in sales and business development. He worked at NetAccess Systems Inc. as a Sales and Business Development Manager from 2019 to 2021 and previously served as an Account Manager and Sales Manager from 2010 to 2017. Additionally, he was the Director of Business Development at Fusion Computing Limited for one year in 2018-2019.
Customer Service Philosophy
Marco Tofano emphasizes the importance of customer service as a key criterion for client satisfaction. He believes that going 'over and above' should be the standard in business service. This philosophy guides his interactions with clients and informs his approach to account management.
Previous Experience in Underwriting
Marco Tofano also has experience in the insurance sector, having worked as an Underwriter at Liberty International Underwriters from 2012 to 2014. This role contributed to his understanding of risk assessment and client relations, further enhancing his capabilities in business development.