Matthew Burton
About Matthew Burton
Matthew Burton is a National Account Manager at Cogent Communications, with extensive experience in retail management and customer success across various roles at T-Mobile and BT. He has a strong background in building partnerships and improving sales growth in national and global accounts.
Work at Cogent Communications
Matthew Burton has been serving as a National Account Manager at Cogent Communications since 2023. In this role, he focuses on managing national accounts and enhancing customer engagement. His responsibilities include retaining and expanding cellular services for clients, leveraging his extensive background in retail management and customer success.
Previous Experience at T-Mobile
Matthew Burton worked at T-Mobile in various capacities from 2018 to 2022. He started as a Retail Associate Manager, where he managed operations at the 96th ST and Broadway location in New York for three years. He then transitioned to the role of Customer Success Manager, focusing on customer loyalty for one year. In 2022, he briefly served as a Retail Manager before moving on from T-Mobile.
Background in Retail Management
Matthew Burton has a solid background in retail management, which has allowed him to engage effectively with multi-cultural companies. His experience includes direct interactions with customers in a front-facing capacity, enabling him to understand diverse client needs and improve service delivery.
Education and Expertise
Matthew Burton studied at the Borough of Manhattan Community College, where he achieved a degree in Business Administration and Management. His educational background complements his professional experience, providing him with the skills necessary to manage accounts and improve profitability.
Achievements in Account Management
Matthew Burton has demonstrated success in account management through his previous roles, including his time as a Global Account Manager at BT from 2022 to 2023. He developed new logos and secured major contracts in various industries, including Financial, Agricultural, and Pharmaceutical, showcasing his ability to drive sales growth.